HOW QUICKLY WILL MY ORDER SHIP?
We make each deluxe print and canvas gallery wrap when it is ordered. We typically complete and ship within 7-14 business days.
HOW CAN I TRACK MY ORDER?
We will email you tracking details as soon as your order is headed your way!
DO YOU SHIP INTERNATIONALLY?
Yes. Our free shipping is currently only to the continental United States. We will provide you a shipping quote if you email us at email@example.com and provide your shipping address. The international buyer is responsible for all import duty.
CAN I CHANGE MY ORDER?
We create each piece on demand specifically for you based on your order details. Production begins immediately upon receipt of an order. While we can change certain things about orders such as shipping address, we cannot alter size, selections or type without costs associated with the change. Please be sure of your selections prior to placing an order.
CAN I ORDER LARGER SIZED PRINTS THAN WHAT'S LISTED ON YOUR SITE?
Yes! Just email us at: firstname.lastname@example.org and let us know what piece you are interested in and what size and we'll get in touch with you. Please know that larger sized art usually requires building a crate and that will affect your shipping cost.
WHAT IS YOUR POLICY ON RETURNS/EXCHANGES/REFUNDS?
Our art and merchandise is not stored in a large warehouse. Rather, we create each piece on demand, and specifically for you! Since we don't store inventory, returns cannot be accepted. Please be certain of your size and choices before you place an order, as all sales are FINAL. We appreciate your understanding.
We do our utmost to ensure that your prints and merchandise are packaged carefully and arrive safely at their destination. If your order arrives damaged, please keep all packaging and contact email@example.com with your order number for further instructions.
WHAT IS A GICLEE?
(Prounounced zhee-clay) A giclee is a high-quality print of one of Colleen's original or digital paintings. They are beautiful pieces of art on stretched, 1.5" thick gallery-wrapped canvases. Each giclee includes hanging hardware and is ready to hang when you receive it.
CAN COLLEEN SIGN MY PRINT?
Unless a paper or canvas print specifically states, in its description, to be hand signed and/or personalized by Colleen, then it will not be. Our print service provider creates each piece on demand specifically for you based upon your order details and then ships directly without Scooter seeing it.
DO YOU OFFER IN-HOUSE FINANCING?
Yes! We know collecting original art is a commitment both personally and financially and we would never want finances to keep you from be able to collect a one-of-a-kind piece of art that you can cherish forever therefore, we do offer in house financing on originals and some limited editions. Typically, we accept 30% down and the remainder paid in 6-10 monthly installments. Just email us at: firstname.lastname@example.org and let us know what piece you are interested in and we'll get in touch with you.